PRIVACY POLICY

1.Who We Are and Scope

This Privacy Policy explains how Digital Pro and/or Digital Robust, as identified on the relevant website, product page, order or agreement, collect, use, disclose, retain and protect information in connection with our websites, desktop software, SaaS platforms, digital products, customer support and related services (“Services”). Digital Pro is based in Mumbai, India, and has operated since 2017. Digital Robust was established in 2024. The entity responsible for a particular Service will be identified in the relevant terms, invoice or product documentation.

This Policy applies to information processed by us as a business. Where we process personal data on behalf of a business customer under that customer's instructions, the customer may be responsible for providing notices and determining the lawful basis for that processing.

2.Information We May Collect

• Contact and identity information: name, business name, job title, email address, telephone number and contact details you provide.
• Account and transaction information: login identifiers, account settings, subscription or licence details, order history, invoices, payment status and customer support records. Payment card or banking details may be handled directly by a payment provider.
• Product and usage information: software version, feature usage, diagnostic logs, device or browser details, IP address, timestamps, crash reports and security events, where collected.
• Customer content and uploaded data: files, contacts, records, messages, prompts or other content you choose to submit to a Service.
• Communication preferences: marketing consent or opt-out status, support requests and correspondence.
• Technical and cookie data: cookie identifiers, analytics events and similar information where the website or Service uses such technologies.

3.How We Collect Information

We may collect information directly from you when you register, purchase a product, complete a form, contact us, upload content, use a software feature or subscribe to communications. We may also receive information from payment processors, authorised integration partners, service providers, publicly available sources or business customers who lawfully provide data to us.

If we use cookies, pixels, analytics tools or similar technologies, the website should provide appropriate notices and consent controls where required by applicable law.

4.Purposes of Processing

• To create and administer accounts, verify transactions, provide licences, activate software and deliver purchased products.
• To provide, operate, maintain, troubleshoot, secure and improve our websites, software and Services.
• To respond to enquiries, provide customer support, send service notices and manage renewals or account-related communications.
• To process payments, maintain business records, prevent fraud, enforce agreements and protect our legal rights.
• To send promotional communications where permitted by law and, where required, with your consent. You may opt out of marketing messages.
• To comply with legal obligations and respond to lawful requests from competent authorities.
• To generate aggregated or de-identified statistics, where permitted, for analytics, product development and business planning.

5.Legal Grounds and Consent

We process personal information only where we have an appropriate legal basis under the laws applicable to the relevant processing. Depending on the context, this may include your consent, steps necessary to provide a requested service or perform a contract, compliance with legal obligations, or another lawful ground available under applicable law.

Where consent is required, you may withdraw it using the method described at the point of collection or by contacting us. Withdrawal does not affect processing already lawfully carried out and may mean that certain optional features or communications are no longer available.

6.Customer Data and SaaS Use

You are responsible for ensuring that you have the rights, permissions and lawful basis required to upload, import, use or share personal data through our software. Do not upload sensitive, confidential or third-party information unless the Service is designed for it and you are authorised to do so.

We may process customer content to provide the requested functionality, maintain security, provide support and meet contractual or legal obligations. We will not use customer content for unrelated purposes except as disclosed, authorised by you or permitted by law.

7.Sharing and Disclosure

We may share information with service providers who assist with hosting, cloud infrastructure, software delivery, customer support, payment processing, email or messaging delivery, analytics, security and professional services. They may process information only as appropriate for their services and contractual instructions.

We may disclose information where necessary to comply with law, respond to valid legal process, protect users or the public, investigate fraud or security incidents, enforce our agreements, or establish or defend legal claims.

If our business is reorganised, sold, merged or transferred, information may be transferred as part of that transaction subject to applicable legal safeguards. We do not sell personal information for money unless we clearly disclose that practice and comply with applicable law.

8.International Transfers

Some service providers or infrastructure may be located outside India. Where personal information is transferred internationally, we will take steps required by applicable law and use appropriate safeguards where required.

9.Retention of Information

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud and meeting legal obligations. Retention periods vary by data category and purpose.

When information is no longer required, we will delete it, anonymise it or securely dispose of it, subject to applicable law and backup cycles.

10.Security

We use reasonable technical, organisational and administrative safeguards appropriate to the nature of the information and the risks involved. No internet transmission, storage system or software can be guaranteed completely secure. You should use strong, unique passwords, protect your devices and credentials, restrict access to customer data and notify us promptly if you suspect unauthorised access to your account.

11.Your Choices and Rights

Depending on applicable law, you may have rights to request access to, correction or deletion of personal information, withdraw consent, object to or restrict certain processing, receive a copy of information, or lodge a complaint with a competent authority. Rights may be subject to legal exceptions and verification of identity.

To submit a request, contact digitalpro18@gmail.com. We may ask for information needed to verify your identity and locate the relevant records. You may also opt out of promotional emails using the unsubscribe mechanism provided or contact us directly.

12.Cookies and Analytics

Our website may use essential cookies and, if enabled, analytics, preference or marketing technologies. Essential technologies may be necessary for website security and operation. Non-essential cookies should be used in accordance with applicable consent requirements.

13.Children

Our Services are generally intended for business users and are not directed to children unless a product page expressly states otherwise. Do not knowingly provide a child's personal information without the required authorisation and legal safeguards. If you believe a child has provided personal information unlawfully, contact us so we can assess and address the request.

14.Third-Party Services and Links

Our Services may link to or integrate with third-party websites, payment services, communication platforms or applications. Their privacy practices are governed by their own notices. Review those notices before sharing information with them.

15.Changes to This Policy

We may update this Policy to reflect changes in our Services, data practices or legal requirements. We will post the updated version with a revised date. Where legally required, we will provide additional notice or obtain consent.

16.Contact and Grievances

Privacy contact / Grievance Officer (if applicable): Mr. Sandeep Shah. Address: Churchgate, Mumbai 400020, Maharashtra, India. Email: digitalpro18@gmail.com. Phone: +91 900 4344 750.

Please describe your request clearly and include enough information for us to respond. We will handle requests within the time limits required by applicable law.